Mood Nail Lounge - Terms and Conditions

TERMS and CONDITIONS for MOOD NAIL LOUNGE WEBSITE USAGE

Date: 13.10.2022

GENERAL

These General Terms and Conditions regulate the relationship with you – our customers and visitors while using our website.
The website https://moodnaillounge.com/ (the site or the website) is owned by PLANET NAILS Ltd, with company register number: 206243674 and with registered office and management address: city of Varna, g.k. CHAIKA, bl. 203, entry A, fl. 1.
Company contact details include:
Address: city of Varna, g.k. CHAIKA, bl. 203, entry A, fl. 1.
Phone: +359 882 498 151
Email Address: info@moodnaillounge.com

SERVICES FOR WEBSITE VISITORS

Visiting and browsing the website https://moodnaillounge.com/ is free of charge and the website is public and available to everyone.
To visit and browse the website it is necessary to fulfill these two conditions at the same time:
1. To have a device and internet connection that allows you to browse the site.
2. To have a device and internet connection that allows you to browse the site.
Through the website, we provide you with the following services:
1. To learn up-to-date information about the services offered;
2. To make an online reservation for procedures in our salon through the Reservation studio platform. You can familiarize yourself with their own Terms and Conditions at: https://reservation.studio/bg/terms/.
3. To purchase vouchers for our services.
4. To submit an application for a vacant position.
As a Provider of the specified services, we reserve the right at any time to change (by adding new or removing existing) the services provided or certain functionalities of the website, for which we will make the corresponding changes in these Terms.

TERMS OF USE OF VOUCHERS

The voucher entitles you to use credit when paying for our services of a value corresponding to the value of the voucher.
The voucher issued by us can be used to pay for all services provided subject to the following conditions:
1. The voucher can be used within 3 months of its issue.
2. The voucher can be used for full or partial payment of the price of the service.
3. When the price of the service is greater than the value of the voucher, the customer pays the difference when receiving the service.
4. In case the value of the voucher is greater than the price of the services used, the remaining balance can be used for future services according to the validity period.
5. More than one voucher can be used to pay for one service.
6. To change the recipient of an already issued voucher, it is necessary for the recipient to contact us and notify us of the change before using it.
7. Voucher credit cannot be exchanged for cash.

TECHNICAL STEPS TO PURCHASE VOUCHERS FROM A DISTANCE

When purchasing a voucher through our website, we conclude a contract at a distance. By virtue of the concluded contract, we undertake to accept the value of the voucher in lieu of payment for using our services, and you undertake to pay the price of the voucher chosen by you.
The actions required to conclude the contract include:
1. Access the gift cards section of our website;
2. Choice of the way to receive the voucher – in the salon or delivery by courier;
3. Providing details of the buyer, the user and the value of the voucher, as well as details for the delivery when courier delivery is selected.
4. Acceptance for payment of the price by cash or by card on delivery when voucher delivery is selected.
5. Acceptance of the General Terms and Conditions.
6. Declaration of received information about the processing of personal data.
7. Order confirmation by selecting the “Send Message” button.
By pressing the “Send Message” button, you place a binding order to receive a voucher of the value you specify and undertake to pay its value and the cost of delivery, if you have requested one.
Immediately after receiving the order through the website, we will send information about the placed order to your e-mail address provided at the time of placing the order. With this message, we confirm that we have received your contract statement, but it does not constitute an acceptance of your contract offer.
An order placed via the phone number specified on the website, via e-mail or through our social media profiles (Facebook, Google, Instagram), is carried out in the following way:
1. You provide us with the order information, which contains the voucher value, recipient names, contact telephone number and delivery address.
2. We respond to you accordingly regarding the period in which the voucher will be prepared and confirm the receipt of your statement on the conclusion of a distance contract.
Regardless of the method of ordering, we will accept the conclusion of the contract by handing over the voucher – on the spot in the salon or to the chosen courier. The contract for the purchase of a voucher is considered concluded from the moment of its delivery in accordance with this point.
The voucher is paid upon receipt – on the spot in the salon or by cash on delivery upon delivery by courier.
The cost of delivery is determined by the selected courier service provider and is paid separately from the cost of the voucher.
If you wish to receive the delivery at the office of the selected courier, indicate the address of the relevant office.
Delivery time depends on the courier service provider.
We provide, through the interface of our website, technical means for identifying and correcting errors in the entry of information before the statement of conclusion of the contract is made – before selecting the “Send Message” button, you can correct all entered data.

PROCESSING OF PERSONAL DATA

In the process of using the website, we collect and process a certain amount of information about you, which constitutes personal data. Detailed information on the processed data and on the processing activities carried out are contained in the Privacy Policy for the processing of personal data.
As a customer, you are obligated not to provide more personal data than is necessary to complete the order and delivery. In case of doubt, you can contact us to specify the necessary data.
If you provide us with more data than necessary, we will delete it within a reasonable time, but no later than 30 days after receiving it.

CHANGES TO THE GENERAL TERMS

As a Service Provider, we reserve the right to unilaterally amend these Terms in the event of changes to the services or regulatory changes. The new terms are published on the website and apply only going forward.
We will notify you of the changes within 7 days of their implementation to the e-mail address specified during registration and provide you with an opportunity to familiarize yourself with the changes.

OTHERS

In these Terms, we use the following terms:
1. Electronic statement – a verbal statement presented in digital form using a generally accepted standard for converting, reading and presenting information.
2. Provider – PLANET NAILS LTD.
3. Customer – a natural or legal person who uses the services provided by the Provider.
4. Customer – any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.
5. Personal data – any information relating to an identified natural person or an identifiable natural person.
We provide all services in the languages in which the website is available.
The contract, according to these Terms, is concluded in the language in which you use the site and is freely available: https://moodnaillounge.com/en/terms-and-conditions/.
By accepting these Terms, you agree that electronic statements made through the website, through social networks and/or through your registered e-mail, as well as electronic statements made by us to you, which are signed with a simple electronic signature, are considered to be signed with a handwritten signature.
If you are a user and you believe that these Terms affect your rights, contact the Consumer Protection Commission:
1. Address: city of Sofia, “Slaveikov” square #4A, floors 3, 4 and 6
2. Phone.: +359 2 980 25 24
3. Fax: +359 2 988 42 18
4. Hot line: 0700 111 22
5. Website: www.kzp.bg
If you are a user, you can contact the bodies for alternative dispute resolution (you can find the list of approved bodies operating on the territory of the Republic of Bulgaria at: https://www.mi.government.bg/bg/themes/spisak -na-organite-za-alternativno-reshavane-na-potrebitelski-sporove-elektronna-platforma-za-onlain-1608-0.html, incl. to use the European online dispute resolution platform available to users.
On unsettled issues, the legislation of the Republic of Bulgaria shall be applied.
These Terms and Conditions are written in Bulgarian, Russian and English languages and all three languages shall have equal validity. If there is any conflict or inconsistency between the language versions, the Bulgarian shall be the governing and prevailing version.